Common questions and support documentation

• How can I contact you?
• Does the lab share any test subject information including the sample itself with anyone else?
• Who is Brio?
• Which internet browsers work best on Brio?
• How accurate is this testing?
• Will my employer know my results?
• What does the lab do with the test subject samples after the tests have been performed?
• How does Brio handle test subject data?
• What does a negative result mean for an antigen test?
• What security measures does Brio have in place to ensure an individual’s sample (DNA) is kept safe?

Browse all articles

• Test Result: Negative
• Test Result: Positive
• Test Status: Kit Registered
• Test Result: Test Not Performed
• How soon will the test results be available?
• Test Status: Inconclusive
• How will I know when my personal test results are ready?
• How do I get an official copy of my results?
• What does an Invalid result mean for an on-site antigen test?

• How can I contact you?
• How do I change my personal information?
• How do I log into my personal Brio account?
• Why am I being asked about my sex at birth?
• Why am I being asked about my race and ethnicity?
• How can I view my previous Brio test results?