How will I know when my personal test results are ready?
If you do not receive a text notification from us, it could be due to the following reasons:
- The phone number on your account may not be verified or correctly entered on your account (Please confirm your phone number with us if you are concerned that this could be the case.)
- There is always the chance that something is not working as it should and we can have it fixed! Please send our Support team an email at email@example.com.
*Please note that we send automated notifications a soon as your results are released from the lab. This could be at any time of day or night. You will receive reminders to check your account to view your results every 24 hours for 3 days.